Zhen Kaiying: Remembering from taking my daughter to the hospital

Zhen Kaiying: Remembering from taking my daughter to the hospital Yesterday, my youngest daughter Yangyang caught a cold and coughed heartbreakingly all night. I took her to the hospital this morning. From registration to treatment...

Zhen Kaiying: I remember taking my daughter to the hospital. Yesterday, my youngest daughter Yangyang caught a cold and coughed heartbreakingly all night. I took her to the hospital this morning. It took nearly five hours from registration to seeing the doctor and picking up medicine and going home. People living in Beijing feel worried when they think of going to the hospital. Beijing's hospitals are hospitals for the people of the whole country. Many patients from other places come here to visit them. In addition, local patients also crowd all the tertiary hospitals in Beijing every day. After finally getting registered, I waited in line to see the doctor for most of the day. I saw the doctor listening to the heart and lungs twice, and was sent to do a blood test and urine test. The patient had to drag his body, endure the pain, run up and down to pay, go to the line for examination, wait for the results, go to the doctor's office to wait for the doctor to prescribe medicine, and then line up to pay and pick up the medicine... Many people say that in Beijing, there is nothing wrong with getting sick! I can’t help but think of the visit I took to the Gumei Community Health Service Center (hereinafter referred to as Gumei Hospital) in Minhang District, Shanghai on June 15 with members of the “Eighth Overseas Chinese Media Advanced Training Class”. Gumei Street in Minhang District is located in the middle of Minhang District. It has a total street area of ​​6.5 square kilometers. It is a purely residential community. It currently has 42,000 registered residents, 113,000 residents, and a migrant population of 20,000. Elderly people over 60 years old account for 18.3% of the total population. Gumei Road Community Health Service Center is a standardized community health service center that integrates prevention, health care, medical treatment, rehabilitation, health education, and family planning technical guidance. It has 4 service points and is fully responsible for the prevention and treatment of common, frequently-occurring, and chronic diseases among community residents. According to hospital spokesperson Dr. Luo Xiaorong, the hospital has 134 employees, 110 of whom are medical professionals. The hospital has 110 beds and 200 medical insurance family beds. The number of outpatient visits is astonishing. In 2006, the number of outpatient visits reached 227,515, with an average daily outpatient volume of 823. The biggest feature of the hospital is the computerization of equipment. The hospital establishes medical files for every permanent resident in the community (including non-registered residents). Each resident can make an appointment at home with the health card and medical insurance card in his hand. If you do not know how to operate a computer or do not have a computer at home, you can go to the nearest subdistrict office for help. With this set of services, patients’ time in queuing for registration is greatly saved. After the patient sees the doctor, the doctor also writes a prescription on the computer, and the medication and payment are also completed by swiping the card. The implementation of computerization has greatly reduced the time patients have to travel up and down in the hospital for registration, payment, and medicine collection. Gumei Hospital also has a major feature: humanized service. After the patient returned home, the doctor thoughtfully called and followed up. Patients with chronic diseases, such as hypertension and diabetes, are followed up regularly. If necessary, doctors will also visit their homes for follow-up visits. Many Chinese people like to take water injections (injections) when they are sick. This service can be completed at the four service points affiliated to Gumei Hospital. Residents of Gumei Street don't need to bother with tertiary hospitals if they usually have dizziness. No wonder we saw almost no patients in Gumei Hospital that day. The hospital is so big and clean and peaceful. We thought the hospital didn’t accept patients specifically to receive us. It turned out that they had been diverted in batches. Nowadays, Chinese people complain that it is difficult to see a doctor. They are worried that doctors in first- and second-level hospitals are not uniformly qualified and have insufficient equipment. They all go to third-level hospitals, causing the third-level hospitals to be overcrowded with patients. Some doctors will inevitably make mistakes, which will lead to conflicts between doctors and patients, and murders occur from time to time. If there were more modern community health service centers like Gumei Hospital across the country, would the problem of people's difficulty in seeing a doctor be greatly improved? Will doctor-patient conflicts be reduced? Will society become more harmonious? I think Chinese governments at all levels know the answers to this series of questions.