East West Bank theft case, the bank may not pay compensation according to the law

East West Bank theft case, the bank may not compensate according to the law (Alberta Times) After the East West Bank safe was stolen, security measures have been strengthened and security personnel have been added in front of the door. …

The East West Bank theft case, the bank may not compensate according to the law (Alberta Times) After the East West Bank safe was stolen, security measures have been strengthened and security personnel have been added in front of the door. slideshow The theft of customer safes at the Rowland Heights branch of East West Bank shocked the Chinese community. Many Chinese customers went to the bank on the 12th to learn about the situation of their safes. Bank spokesperson Wang Guolan said that the case is under investigation by the Federal Bureau of Investigation (FBI), and the bank is contacting affected customers to understand the damage situation. There are still some unowned properties waiting to be claimed by their owners. Wang Guolan said that about dozens of safe deposit boxes were stolen and opened, and the bank is currently interviewing the victim customers one by one. She said that according to U.S. law, banks do not know the items deposited by customers, so they need customers to list the items in order to confirm the loss. When the bank signs a use contract with the customer, it has informed the customer that the deposited items must be insured by themselves or included in their own housing insurance. However, out of apology to its customers, the bank offered a 500 yuan condolence payment to every damaged customer it received. Regarding the public's doubts about the bank's security, Wang Guolan said that the bank's security measures comply with banking industry security standards, and the bank has no intention to evade responsibility. The case is still under investigation by the FBI. If it is a bank issue, they will not evade it. In accordance with usage requirements, customers are not allowed to store cash and contraband. The bank's safe usage fee is 30 yuan per year for small safes and 50 yuan per year for large safes. After the incident, the bank strengthened security measures and had a security guard in front of the door to open the door for customers. There was no crowding on the morning of the 12th, and order was good. A Chinese couple hugged each other after walking out of the bank after learning that their safe had been opened but their belongings were intact. They said that while they were lucky, they had friends who had suffered heavy losses. Moreover, the thieves were very "professional" and only took away items such as gold and diamonds, but there was little interest in the jade items favored by the Chinese. She also said it was disappointing that the bank had not made any decision on the aftermath. Although no property was lost, I was under great psychological pressure and I didn’t know who I could trust in the future. Another customer said that she only learned about the theft after reading the newspaper that day. Although her belongings were intact, the bank should at least notify the customer of the incident. She took time off to check her safe, so should the bank bear the losses caused by the hospital's missed work and incident? Wang Guolan said that thefts in Chinese communities have been frequent recently, and many customers are willing to rent safes to store gold, silver and other valuables and various documents. Some branches even have to wait in line. However, she said that banks strive to provide customers with a safe environment, but they cannot guarantee absolute safety. Banks are also victims and hope customers can understand. (Reporter Zhang Yue)